FAQ

We are committed to promoting eco-friendly practices. Our packaging is 100% recyclable, and many of our products are made from sustainable materials.

We accept PayPal, Visa, Mastercard, debit card and other credit cards.

The delivery time depends on the destination country and the current capacity utilization of our store. You can find more information under Shipping & Returns.

Yes, once your order has been shipped, you will receive an email with a tracking link to monitor the status of your delivery. You can also track your order on our order tracking page.

If you are not satisfied with an item, you can find all information about returns under Shipping & Returns.

You can reach our customer service via email at support@02xz.com or through WhatsApp.

Please contact our customer service at support@02xz.com as soon as possible. We will cancel your order and you can place a new order.

If your order does not arrive within the expected delivery time, please contact the shipping company first. If this does not lead to a solution, please contact our customer service, quoting your order number, so that we can check the status of your order.

We currently only ship within the EU & UK.

Care instructions are provided on the label of each garment. Additionally, we have a care instructions page with general tips for taking care of your clothing.

No problem! Click on ‘Forgot Password’ on the login page to receive an email with instructions on how to reset your password.